CTT
Service

Individually adapted to your
wishes and requirements

CTT Service

THE IDEAL PARTNER AT YOUR SIDE - ALSO AFTER THE PURCHASE

CTT Service
Why our CTT service will convince you

  • Up to 70% lower maintenance costs compared to the respective manufacturer maintenance service
  • One point of contact for the entire IT infrastructure
  • Individually selectable terms and service levels
  • DSGVO-compliant retention service for your HDD and SSD hard drives can be booked additionally

SERVICE LEVEL AGREEMENTS

THE Ctt One-Service

Packages
(Service Level Agreements)
How long do you reach us per day?
How many days a week can you reach us?
Our response time
Service technician on site?
ONE BASIC: 9x5xNBD
9h
5 days
Next working day
ONE CLASSIC: 24x7xNBD
24h
7 days
Next working day
ONE PREMIUM: 24x7x4
24h
7 days
4h
RETENTION SERVICE
The 100% GDPR-compliant exchange service for your HDD and SSD hard drives
ONE EXPRESS
Pre-exchange for all components. Includes pick-up service at CTT’s expense. If a component has a shorter warranty period than the term of the advance exchange, the warranty period of the component is extended to the term of the advance exchange.
ONE WARRANTY
Extension of the 2-year warranty to 3 years from the date of purchase
ONE INDIVIDUAL
Let us put together your personal service level agreement

    MAXIMUM SAFETY AT OPTIMUM CONDITIONS

    THE ALL-ROUND PROTECTION OF CTT

  • PRE-EXCHANGE

    • If a hardware component purchased with CTT advance replacement option fails during the term of the purchased advance replacement, we will deliver a replacement component as quickly as possible and at the same time arrange for the return of the defective component.

    Inital situation

    If a component fails during the warranty period, you will usually send the defective component back to us. After checking the warranty claim, we will send a replacement component to you so that you can install it in his system upon receipt.

    Offer of the CTT AG

    With the CTT advance replacement service, we send you a replacement component as quickly as possible and in advance in the event of damage. We then take care of the collection of the defective component ourselves. When you take out the CTT Advance Exchange Service, the warranty for the installed components is automatically extended to the contract period of the CTT Advance Exchange Service.

    Your advantages

    In the event of a defect during the contract period, you will receive a replacement part for your system as quickly as possible, which will decisively reduce your downtimes. You also do not have to worry about returning the defective component, we will take care of the subsequent collection directly from your premises.

    Details

    CTT Advance Exchange Service can be purchased with the purchase of your system and for up to 6 months thereafter and is available in scales of 12, 24, 36 and 60 months total term.

    Download Link: CTT EXCHANGE SERVICE (german)

    • If a hardware component purchased with CTT advance replacement option fails during the term of the purchased advance replacement, we will deliver a replacement component as quickly as possible and at the same time arrange for the return of the defective component.

    Inital situation

    If a component fails during the warranty period, you will usually send the defective component back to us. After checking the warranty claim, we will send a replacement component to you so that you can install it in his system upon receipt.

    Offer of the CTT AG

    With the CTT advance replacement service, we send you a replacement component as quickly as possible and in advance in the event of damage. We then take care of the collection of the defective component ourselves. When you take out the CTT Advance Exchange Service, the warranty for the installed components is automatically extended to the contract period of the CTT Advance Exchange Service.

    Your advantages

    In the event of a defect during the contract period, you will receive a replacement part for your system as quickly as possible, which will decisively reduce your downtimes. You also do not have to worry about returning the defective component, we will take care of the subsequent collection directly from your premises.

    Details

    CTT Advance Exchange Service can be purchased with the purchase of your system and for up to 6 months thereafter and is available in scales of 12, 24, 36 and 60 months total term.

    Download Link: CTT EXCHANGE SERVICE (german)

  • ON-SITE SERVICE

    • One Basic - Next Business Day Service (5/9/NBD)
    • One Classic - Next Business Day Service (7/24/NBD)
    • One Premium - 4 hours on-site technician service (7/24/4)

    Initial situation

    In the event of a hardware defect on a server, very few companies have the human and/or material resources to restore the server to a reliable state at short notice. This results in considerable downtime for the server and the services it provides.

    Offer of the CTT AG

    If a system-relevant server component fails during the contract period, a technician (if necessary) will come to the location of the device in accordance with the booked SLA (for One Basic and One Classic on the following working day, for One Premium within the next 4 hours after notification of the failure) and arrange everything necessary to restore the system to an operational state as quickly as possible. There are no additional costs for you.

    Your advantages

    In the event of a defect during the contract period, your system will be restored to an operational state as quickly as possible. This minimises the downtime of your server and the associated losses in your business activities. You don't have to worry about maintaining human resources or stocking spare parts.

    Details

    The CTT on-site service can be purchased with the purchase of your system or up to 6 months afterwards and is available in 24, 36, 48 and 60 month terms. Our CTT DMR service (Defective Media Retention) can be booked as an option.

    Download Link: CTT ON-SITE SERVICE (german)

    • One Basic - Next Business Day Service (5/9/NBD)
    • One Classic - Next Business Day Service (7/24/NBD)
    • One Premium - 4 hours on-site technician service (7/24/4)

    Initial situation

    In the event of a hardware defect on a server, very few companies have the human and/or material resources to restore the server to a reliable state at short notice. This results in considerable downtime for the server and the services it provides.

    Offer of the CTT AG

    If a system-relevant server component fails during the contract period, a technician (if necessary) will come to the location of the device in accordance with the booked SLA (for One Basic and One Classic on the following working day, for One Premium within the next 4 hours after notification of the failure) and arrange everything necessary to restore the system to an operational state as quickly as possible. There are no additional costs for you.

    Your advantages

    In the event of a defect during the contract period, your system will be restored to an operational state as quickly as possible. This minimises the downtime of your server and the associated losses in your business activities. You don't have to worry about maintaining human resources or stocking spare parts.

    Details

    The CTT on-site service can be purchased with the purchase of your system or up to 6 months afterwards and is available in 24, 36, 48 and 60 month terms. Our CTT DMR service (Defective Media Retention) can be booked as an option.

    Download Link: CTT ON-SITE SERVICE (german)

  • Warranty extension

    • Warranty for systems and components purchased from us beyond the statutory warranty period

    Initial situation

    A system purchased from us is covered by a 2-year warranty in accordance with the statutory provisions. Failures that occur after these 2 years and are not covered by the manufacturer's warranty must be borne by you in material replacement.

    Offer of the CTT AG

    We offer a warranty extension from 24 to 36 months on request. This means you are covered beyond the statutory warranty in the event of hardware defects and can plan your budget in the best possible way.

    Your advantages

    We will cover any failures of your system that occur during the term of the contract with regard to spare parts: You will receive a replacement of equal or higher value for the defective components free of charge. We bear the cost risk for hardware defects that extend beyond the duration of the manufacturer's warranty.

    Details

    The CTT warranty extension can be purchased with the purchase of your system and up to 4 weeks thereafter and is available with a maximum of 36 months total duration.

    Download Link: CTT WARRANTY EXTENSION (german)

    • Warranty for systems and components purchased from us beyond the statutory warranty period

    Initial situation

    A system purchased from us is covered by a 2-year warranty in accordance with the statutory provisions. Failures that occur after these 2 years and are not covered by the manufacturer's warranty must be borne by you in material replacement.

    Offer of the CTT AG

    We offer a warranty extension from 24 to 36 months on request. This means you are covered beyond the statutory warranty in the event of hardware defects and can plan your budget in the best possible way.

    Your advantages

    We will cover any failures of your system that occur during the term of the contract with regard to spare parts: You will receive a replacement of equal or higher value for the defective components free of charge. We bear the cost risk for hardware defects that extend beyond the duration of the manufacturer's warranty.

    Details

    The CTT warranty extension can be purchased with the purchase of your system and up to 4 weeks thereafter and is available with a maximum of 36 months total duration.

    Download Link: CTT WARRANTY EXTENSION (german)

  • Retention Service

    • for HDD and SSD hard disks
    • Delivery of a replacement hard disk of equal or higher quality for the defective hard disk within the term of the contract
    • The defective hard disk remains in the care of the customer

    Initial situation

    The responsibility for compliance with data protection regulations lies 100% with the end user, at the latest since the new DSGVO. You must be able to ensure the protection and confidentiality of your data at all times. Therefore, due to this data protection requirement, it may be necessary - depending on the type of data stored - not to return data media to the manufacturer / supplier even in the event of a warranty claim. As a rule, however, you cannot assert your warranty claims if you retain the defective data carrier. Thus, you would have to bear the costs for a replacement data carrier alone.

    Offer of the CTT AG

    With the conclusion of a CTT Retention Service (SSD and HDD), we assume the cost risk for the replacement of your defective data media for the duration of the contract term.
    In the event of a warranty claim, we will replace your data media without you having to send it back to us. This means significantly lower costs for you than in the case of a new purchase.
    This service is available in scales of 24, 36, 48 and 60 months total duration. This means that you can also book this service for a shorter or longer period than the manufacturer's warranty stipulates.

    Your advantages

    By keeping the media in-house, you have complete control over when and how you destroy your media and the data stored on them. CTT Retention Service enables you to meet compliance requirements for protecting and storing confidential and sensitive data. You pay less for several years of CTT Retention Service than for the procurement of a new data carrier.

    Details

    The CTT Retention Service can be concluded alone at the time of the system purchase or in combination with the CTT Services "On-site Service", "Express Advance Exchange Service" or "Warranty Extension". If concluded in combination with one of the aforementioned CTT Services, the performance period shall extend over the duration of the concluded CTT Service.
    Only all hard disks of a system can be included in the CTT Retention Service together. A subsequent conclusion of the CTT Retention Service is possible up to 4 weeks after the purchase of the system.
    When concluding a CTT Retention Service without an accompanying CTT Service, a term of 36, 48 or 60 months can be selected.

    • for HDD and SSD hard disks
    • Delivery of a replacement hard disk of equal or higher quality for the defective hard disk within the term of the contract
    • The defective hard disk remains in the care of the customer

    Initial situation

    The responsibility for compliance with data protection regulations lies 100% with the end user, at the latest since the new DSGVO. You must be able to ensure the protection and confidentiality of your data at all times. Therefore, due to this data protection requirement, it may be necessary - depending on the type of data stored - not to return data media to the manufacturer / supplier even in the event of a warranty claim. As a rule, however, you cannot assert your warranty claims if you retain the defective data carrier. Thus, you would have to bear the costs for a replacement data carrier alone.

    Offer of the CTT AG

    With the conclusion of a CTT Retention Service (SSD and HDD), we assume the cost risk for the replacement of your defective data media for the duration of the contract term.
    In the event of a warranty claim, we will replace your data media without you having to send it back to us. This means significantly lower costs for you than in the case of a new purchase.
    This service is available in scales of 24, 36, 48 and 60 months total duration. This means that you can also book this service for a shorter or longer period than the manufacturer's warranty stipulates.

    Your advantages

    By keeping the media in-house, you have complete control over when and how you destroy your media and the data stored on them. CTT Retention Service enables you to meet compliance requirements for protecting and storing confidential and sensitive data. You pay less for several years of CTT Retention Service than for the procurement of a new data carrier.

    Details

    The CTT Retention Service can be concluded alone at the time of the system purchase or in combination with the CTT Services "On-site Service", "Express Advance Exchange Service" or "Warranty Extension". If concluded in combination with one of the aforementioned CTT Services, the performance period shall extend over the duration of the concluded CTT Service.
    Only all hard disks of a system can be included in the CTT Retention Service together. A subsequent conclusion of the CTT Retention Service is possible up to 4 weeks after the purchase of the system.
    When concluding a CTT Retention Service without an accompanying CTT Service, a term of 36, 48 or 60 months can be selected.

YOU ASK - WE ANSWER

  • CROSS-MANUFACTURER COMPETENCE

    In the event of a hardware defect in your IT (e.g. server, switch, etc.), very few companies have the human and / or material resources to restore the hardware to an operationally safe condition at short notice. Result: Considerable downtime and associated losses in your business activity. The manufacturers of your hardware components have to be contacted individually and often quick response times and solutions are a long time coming without the corresponding service package. With our manufacturer-independent CTT ONE SERVICE, this is now a thing of the past.

    In the event of a hardware defect in your IT (e.g. server, switch, etc.), very few companies have the human and / or material resources to restore the hardware to an operationally safe condition at short notice. Result: Considerable downtime and associated losses in your business activity. The manufacturers of your hardware components have to be contacted individually and often quick response times and solutions are a long time coming without the corresponding service package. With our manufacturer-independent CTT ONE SERVICE, this is now a thing of the past.

  • IDEALLY SECURED WITH THE OFFER OF CTT AG

    The CTT ONE SERVICE is available throughout Europe and is based on a sophisticated logistics concept. It can be customised in terms of scope, transit times, products and response times. A single contact partner for the entire IT infrastructure simplifies the workflow and guarantees that your hardware defect is looked after by the same specialist from start to finish. An on-site technician can also be integrated into the service package.

    The CTT ONE SERVICE is available throughout Europe and is based on a sophisticated logistics concept. It can be customised in terms of scope, transit times, products and response times. A single contact partner for the entire IT infrastructure simplifies the workflow and guarantees that your hardware defect is looked after by the same specialist from start to finish. An on-site technician can also be integrated into the service package.

  • YOUR ADVANTAGES

    Our offer combines service and support at the highest level. In the event of a defect during the contract period, your system will be restored to an operational state as quickly as possible. You do not have to worry about the provision of personnel resources or the storage of spare parts. With the CTT ONE-SERVICE you reduce your recovery times and save up to 70 % of your maintenance costs compared to the respective manufacturer maintenance service.

    Our offer combines service and support at the highest level. In the event of a defect during the contract period, your system will be restored to an operational state as quickly as possible. You do not have to worry about the provision of personnel resources or the storage of spare parts. With the CTT ONE-SERVICE you reduce your recovery times and save up to 70 % of your maintenance costs compared to the respective manufacturer maintenance service.

ISO - Guaranteed Professional

We not only keep your technology up to date, but also our processes.

Therefore, we work according to the ISO standards 9001 + 14001 and
guarantee the quality and professionalism of our
of our processes.

Our certifications

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