CTT Computertechnik AG
SERVICE | RMA | REPAIR
The rare case has occurred that goods purchased from us have a defect?
Then please note the following so that we can get everything up and running for you as quickly as possible.
You do not need an RMA number from us. We want you to have a working device in your hands as soon as possible!
WARRANTY HANDLING
The warranty period for your defective device can be found on your invoice.
Please note that many manufacturers offer a direct RMA/repair processing for you. This is to your advantage, as it can save time.
Please check your invoice receipt to see if the manufacturer of your case offers direct processing. We also recommend including a detailed description of the issue.
For shop ordersIf the affected manufacturer of the product does not offer direct processing, you can open a new RMA case in the customer center.
Click the ‘Request RMA’ button under your order. Select the affected product and complete the RMA form. After clicking on ‘Request RMA’, the case has been created.
Print the generated PDF and send it along with the copy of the invoice and the defective product to us.
For other ordersPlease fill out the CTT Service Certificate as completely as possible and include it, along with the copy of the invoice, in the package with the defective product.
To ensure optimal service for you, we would appreciate it if you could send a short email to your CTT account manager or to vertrieb@ctt.de or rma@ctt.de. The information about the invoice number, a brief description of the issue, and the desired procedure is completely sufficient for us.
Return address:
CTT Computertechnik AG
RMA / Repair
Otto-Hahn-Straße 20-22
85521 Hohenbrunn-RiemerlingContact our RMA team:
Phone: 089-420 900 527
Fax: 089 – 420 900 598
Email: rma@ctt.deThe warranty period for your defective device can be found on your invoice.
Please note that many manufacturers offer a direct RMA/repair processing for you. This is to your advantage, as it can save time.
Please check your invoice receipt to see if the manufacturer of your case offers direct processing. We also recommend including a detailed description of the issue.
For shop ordersIf the affected manufacturer of the product does not offer direct processing, you can open a new RMA case in the customer center.
Click the ‘Request RMA’ button under your order. Select the affected product and complete the RMA form. After clicking on ‘Request RMA’, the case has been created.
Print the generated PDF and send it along with the copy of the invoice and the defective product to us.
For other ordersPlease fill out the CTT Service Certificate as completely as possible and include it, along with the copy of the invoice, in the package with the defective product.
To ensure optimal service for you, we would appreciate it if you could send a short email to your CTT account manager or to vertrieb@ctt.de or rma@ctt.de. The information about the invoice number, a brief description of the issue, and the desired procedure is completely sufficient for us.
Return address:
CTT Computertechnik AG
RMA / Repair
Otto-Hahn-Straße 20-22
85521 Hohenbrunn-RiemerlingContact our RMA team:
Phone: 089-420 900 527
Fax: 089 – 420 900 598
Email: rma@ctt.deEXPRESS Advance Exchange Service
You included the CTT Express Advance Exchange with your purchase or booked it within 6 months of your purchase? Then you have full access to our premium service!
Please follow the steps below:- Contact your CTT account manager or our head office under Tel.: +49 89 - 420 900 90 immediately. Alternatively you can contact our RMA department under Tel.: +49 89-420 900 527. To guarantee an optimal service we recommend that you contact us by phone. Of course you can also contact us by e-mail at vertrieb@ctt.de or rma@ctt.de.
- Our technicians will briefly analyze the defect with you to solve the problem without replacement if necessary.
- We will send you a suitable replacement by express to your desired address, so that you can get your system back in operation immediately.
- Please fill in the service receipt as soon and as completely as possible and enclose it, as well as the copy of the invoice, with the package.
- Within the next few days UPS will pick up the defective component from you. The return shipment is completely free of charge for you. Since we have no influence on when UPS will pick up the goods from you, we recommend that you fill out the defective component as well as the service dispatch bill immediately and have the package ready.
You will receive a separate invoice for the replacement goods. This will of course be credited after we have received the defective goods.Please note that only goods purchased from us are covered by the CTT Express Advance Exchange Service. In case of improper use or damage, it is not possible for us to credit the invoice of the replacement goods.
Contact our head office:
Phone: +49 89 - 420 900 90
E-mail: vertrieb@ctt.deContact our RMA team:
Phone: +49 89 - 420 900 527
E-mail: rma@ctt.deDownload link: CTT Express Advance Exchange Service (german)
Download link: CTT service receiptYou included the CTT Express Advance Exchange with your purchase or booked it within 6 months of your purchase? Then you have full access to our premium service!
Please follow the steps below:- Contact your CTT account manager or our head office under Tel.: +49 89 - 420 900 90 immediately. Alternatively you can contact our RMA department under Tel.: +49 89-420 900 527. To guarantee an optimal service we recommend that you contact us by phone. Of course you can also contact us by e-mail at vertrieb@ctt.de or rma@ctt.de.
- Our technicians will briefly analyze the defect with you to solve the problem without replacement if necessary.
- We will send you a suitable replacement by express to your desired address, so that you can get your system back in operation immediately.
- Please fill in the service receipt as soon and as completely as possible and enclose it, as well as the copy of the invoice, with the package.
- Within the next few days UPS will pick up the defective component from you. The return shipment is completely free of charge for you. Since we have no influence on when UPS will pick up the goods from you, we recommend that you fill out the defective component as well as the service dispatch bill immediately and have the package ready.
You will receive a separate invoice for the replacement goods. This will of course be credited after we have received the defective goods.Please note that only goods purchased from us are covered by the CTT Express Advance Exchange Service. In case of improper use or damage, it is not possible for us to credit the invoice of the replacement goods.
Contact our head office:
Phone: +49 89 - 420 900 90
E-mail: vertrieb@ctt.deContact our RMA team:
Phone: +49 89 - 420 900 527
E-mail: rma@ctt.deDownload link: CTT Express Advance Exchange Service (german)
Download link: CTT service receiptOn-site service
Do you want to play it safe in a completely simple and uncomplicated way? With pleasure!
If you booked a CTT on-site service when you purchased your system or purchased it retroactively within 6 months of the purchase, then you've come to the right place.
No matter which service level you have booked, the procedure is always the same for you, because we want to keep it as uncomplicated as possible for you.
Please contact the telephone number or e-mail specified in your service voucher as soon as a hardware defect occurs. Our service provider will discuss the next steps with you.Please have your voucher ID available or send it to us by e-mail. This guarantees a clear allocation.
Detailed information on the various service levels and system maintenance conditions can be found here:
CTT On-site serviceDo you want to play it safe in a completely simple and uncomplicated way? With pleasure!
If you booked a CTT on-site service when you purchased your system or purchased it retroactively within 6 months of the purchase, then you've come to the right place.
No matter which service level you have booked, the procedure is always the same for you, because we want to keep it as uncomplicated as possible for you.
Please contact the telephone number or e-mail specified in your service voucher as soon as a hardware defect occurs. Our service provider will discuss the next steps with you.Please have your voucher ID available or send it to us by e-mail. This guarantees a clear allocation.
Detailed information on the various service levels and system maintenance conditions can be found here:
CTT On-site service