Please fill out the service receipt as far as possible and enclose it together with a copy of the invoice in the package. In order to ensure optimal service for you, we would be grateful if you would send a short e-mail to your CTT account manager or vertrieb@ctt.de or rma@ctt.de. It is sufficient for us if you include information about the invoice number, a short description of the problem and how you would like us to deal with it. The warranty period for your defective device can be found on your invoice. Please note that many manufacturers also offer direct RMA / repair processing. Often this is to your advantage. In the event that you contact the manufacturer directly, we recommend that you also include as accurate a description of the error as possible. Here you will find our contact details for the further process or potential questions. Contact our RMA team: Phone: +49 89-420 900 527 Fax: +49 89 - 420 900 598 E-mail: rma@ctt.de Return address: CTT Computertechnik AG RMA / Repair Otto-Hahn-Strasse 20-22 85521 Hohenbrunn-Riemerling Download link: CTT Service Certificate (German)

EXPRESS ADVANCE EXCHANGE SERVICE

You included the CTT Express Advance Exchange with your purchase or booked it within 6 months of your purchase? Then you have full access to our premium service! Please follow the steps below: Contact your CTT account manager or our head office under Tel.: +49 89 - 420 900 90 immediately. Alternatively you can contact our RMA department under Tel.: +49 89-420 900 527. To guarantee an optimal service we recommend that you contact us by phone. Of course you can also contact us by e-mail at vertrieb@ctt.de or rma@ctt.de. Our technicians will briefly analyze the defect with you to solve the problem without replacement if necessary. We will send you a suitable replacement by express to your desired address, so that you can get your system back in operation immediately. Please fill in the service receipt as soon and as completely as possible and enclose it, as well as the copy of the invoice, with the package. Within the next few days UPS will pick up the defective component from you. The return shipment is completely free of charge for you. Since we have no influence on when UPS will pick up the goods from you, we recommend that you fill out the defective component as well as the service dispatch bill immediately and have the package ready. You will receive a separate invoice for the replacement goods. This will of course be credited after we have received the defective goods. Please note that only goods purchased from us are covered by the CTT Express Advance Exchange Service. In case of improper use or damage, it is not possible for us to credit the invoice of the replacement goods. Contact our head office: Phone: +49 89 - 420 900 90 E-mail: vertrieb@ctt.de Contact our RMA team: Phone: +49 89 - 420 900 527 E-mail: rma@ctt.de Download link: CTT Express Advance Exchange Service (german) Download link: CTT service receipt (german)

You want to play it completely safe and not even work at the same time? If you booked a CTT on-site service when you purchased your system or purchased it in the 6 months following the purchase, then you are in the right place! The operations between 4-hour on-site technician service and Next Business Day Service are the same. We want to keep it as uncomplicated as possible for you! Please contact the telephone number or e-mail specified in your service voucher immediately after the hardware defect occurs. Our service provider will discuss the next steps with you! Please have your voucher ID available or send it to us by e-mail. This guarantees a clear allocation.

RETENTION SERVICE (HDD / SSD)

You purchased our HDD or SSD Retention Service when you bought your HDD or SSD and now you want to make a warranty claim without having a data protection breach? Then please follow the points below. Please contact the telephone number or e-mail address stated in your service voucher immediately after the HDD or SSD hardware defect occurs. Please have your voucher ID ready or inform us about it by mail. This guarantees a clear assignment.

CTT Computertechnik AG

SERVICE | RMA | REPAIR

The rare case has occurred that goods purchased from us have a defect?

Then please note the following so that we can get everything up and running for you as quickly as possible.
You do not need an RMA number from us. We want you to have a working device in your hands as soon as possible!

WARRANTY HANDLING
Please fill out the service receipt as far as possible and enclose it together with a copy of the invoice in the package.
In order to ensure optimal service for you, we would be grateful if you would send a short e-mail to your CTT account manager or vertrieb@ctt.de or rma@ctt.de. It is sufficient for us if you include information about the invoice number, a short description of the problem and how you would like us to deal with it.

The warranty period for your defective device can be found on your invoice.

Please note that many manufacturers also offer direct RMA / repair processing. Often this is to your advantage. In the event that you contact the manufacturer directly, we recommend that you also include as accurate a description of the error as possible. Here you will find our contact details for the further process or potential questions.
Contact our RMA team:
Phone: +49 89-420 900 527
Fax: +49 89 - 420 900 598
E-mail: rma@ctt.de

Return address:
CTT Computertechnik AG
RMA / Repair
Otto-Hahn-Strasse 20-22
85521 Hohenbrunn-Riemerling
Download link: CTT Service Certificate (German)
Please fill out the service receipt as far as possible and enclose it together with a copy of the invoice in the package.
In order to ensure optimal service for you, we would be grateful if you would send a short e-mail to your CTT account manager or vertrieb@ctt.de or rma@ctt.de. It is sufficient for us if you include information about the invoice number, a short description of the problem and how you would like us to deal with it.

The warranty period for your defective device can be found on your invoice.

Please note that many manufacturers also offer direct RMA / repair processing. Often this is to your advantage. In the event that you contact the manufacturer directly, we recommend that you also include as accurate a description of the error as possible. Here you will find our contact details for the further process or potential questions.
Contact our RMA team:
Phone: +49 89-420 900 527
Fax: +49 89 - 420 900 598
E-mail: rma@ctt.de

Return address:
CTT Computertechnik AG
RMA / Repair
Otto-Hahn-Strasse 20-22
85521 Hohenbrunn-Riemerling
Download link: CTT Service Certificate (German)
EXPRESS Advance Exchange Service
You included the CTT Express Advance Exchange with your purchase or booked it within 6 months of your purchase? Then you have full access to our premium service!

Please follow the steps below:
Contact your CTT account manager or our head office under Tel.: +49 89 - 420 900 90 immediately. Alternatively you can contact our RMA department under Tel.: +49 89-420 900 527. To guarantee an optimal service we recommend that you contact us by phone. Of course you can also contact us by e-mail at vertrieb@ctt.de or rma@ctt.de.
Our technicians will briefly analyze the defect with you to solve the problem without replacement if necessary.
We will send you a suitable replacement by express to your desired address, so that you can get your system back in operation immediately.
Please fill in the service receipt as soon and as completely as possible and enclose it, as well as the copy of the invoice, with the package.
Within the next few days UPS will pick up the defective component from you. The return shipment is completely free of charge for you. Since we have no influence on when UPS will pick up the goods from you, we recommend that you fill out the defective component as well as the service dispatch bill immediately and have the package ready.

You will receive a separate invoice for the replacement goods. This will of course be credited after we have received the defective goods.
Please note that only goods purchased from us are covered by the CTT Express Advance Exchange Service. In case of improper use or damage, it is not possible for us to credit the invoice of the replacement goods.
Contact our head office:
Phone: +49 89 - 420 900 90
E-mail: vertrieb@ctt.de
Contact our RMA team:
Phone: +49 89 - 420 900 527
E-mail: rma@ctt.de
Download link: CTT Express Advance Exchange Service (german)
Download link: CTT service receipt (german)
You included the CTT Express Advance Exchange with your purchase or booked it within 6 months of your purchase? Then you have full access to our premium service!

Please follow the steps below:
1. Contact your CTT account manager or our head office under Tel.: +49 89 - 420 900 90 immediately. Alternatively you can contact our RMA department under Tel.: +49 89-420 900 527. To guarantee an optimal service we recommend that you contact us by phone. Of course you can also contact us by e-mail at vertrieb@ctt.de or rma@ctt.de.
2. Our technicians will briefly analyze the defect with you to solve the problem without replacement if necessary.
3. We will send you a suitable replacement by express to your desired address, so that you can get your system back in operation immediately.
4. Please fill in the service receipt as soon and as completely as possible and enclose it, as well as the copy of the invoice, with the package.
5. Within the next few days UPS will pick up the defective component from you. The return shipment is completely free of charge for you. Since we have no influence on when UPS will pick up the goods from you, we recommend that you fill out the defective component as well as the service dispatch bill immediately and have the package ready.
You will receive a separate invoice for the replacement goods. This will of course be credited after we have received the defective goods.
Please note that only goods purchased from us are covered by the CTT Express Advance Exchange Service. In case of improper use or damage, it is not possible for us to credit the invoice of the replacement goods.
Contact our head office:
Phone: +49 89 - 420 900 90
E-mail: vertrieb@ctt.de
Contact our RMA team:
Phone: +49 89 - 420 900 527
E-mail: rma@ctt.de
Download link: CTT Express Advance Exchange Service (german)
Download link: CTT service receipt (german)
On-site service
You want to play it completely safe and not even work at the same time?

If you booked a CTT on-site service when you purchased your system or purchased it in the 6 months following the purchase, then you are in the right place!
The operations between 4-hour on-site technician service and Next Business Day Service are the same. We want to keep it as uncomplicated as possible for you!
Please contact the telephone number or e-mail specified in your service voucher immediately after the hardware defect occurs. Our service provider will discuss the next steps with you!
Please have your voucher ID available or send it to us by e-mail. This guarantees a clear allocation.
You want to play it completely safe and not even work at the same time?

If you booked a CTT on-site service when you purchased your system or purchased it in the 6 months following the purchase, then you are in the right place!
The operations between 4-hour on-site technician service and Next Business Day Service are the same. We want to keep it as uncomplicated as possible for you!
Please contact the telephone number or e-mail specified in your service voucher immediately after the hardware defect occurs. Our service provider will discuss the next steps with you!
Please have your voucher ID available or send it to us by e-mail. This guarantees a clear allocation.
Retention Service (HDD / SSD)
You purchased our HDD or SSD Retention Service when you bought your HDD or SSD and now you want to make a warranty claim without having a data protection breach? Then please follow the points below.
Please contact the telephone number or e-mail address stated in your service voucher immediately after the HDD or SSD hardware defect occurs.
Please have your voucher ID ready or inform us about it by mail. This guarantees a clear assignment.
You purchased our HDD or SSD Retention Service when you bought your HDD or SSD and now you want to make a warranty claim without having a data protection breach? Then please follow the points below.
Please contact the telephone number or e-mail address stated in your service voucher immediately after the HDD or SSD hardware defect occurs.
Please have your voucher ID ready or inform us about it by mail. This guarantees a clear assignment.

Name	Description
PHPSESSID	Preserves the visitor's session state across page requests.
add_to_cart	Magento Cookie for adding products to cart
form_key	Protects visitor's data from Cross-Site Request Forgery Attacks.
guest-view	Stores the Order ID that guest shoppers use to retrieve their order status. Used in “Orders and Returns” widgets.
login_redirect	Preserves the destination page the customer was loading before being directed to log in.
mage-banners-cache-storage	Stores banner content locally to improve performance.
mage-cache-sessid	The value of this cookie triggers the cleanup of local cache storage.
mage-cache-storage	Local storage of visitor-specific content that enables ecommerce functions.
mage-cache-storage-section-invalidation	Forces local storage of specific content sections that should be invalidated.
mage-messages	Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper.
paypalplus_session_v2	PayPal Plus Payment Method Cookie
persistent_shopping_cart	Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper.
private_content_version	Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server.
section_data_clean	Magento Cookie for cleaning customer temp data
section_data_ids	Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.
store	Remembers the user's selected language version of a website.
user_allowed_save_cookie, cookie_consent	Stores the user's cookie consent state for the current domain.
X-Magento-Vary	Configuration setting that improves performance when using Varnish static content caching.
_hjSession_*	Hotjar Cookie
_lscache_vary	LiteSpeed Cache Cookie. Selects page variant

Name	Description
csrf.app	HubSpot Cookie
hubspotapi	HubSpot Cookie
hubspotapi-csrf	HubSpot Cookie
hubspotapi-prefs	HubSpot Cookie
hubspotutk	HubSpot Cookie
product_data_storage	Stores configuration for product data related to Recently Viewed / Compared Products.
recently_compared_product	Stores product IDs of recently compared products.
recently_compared_product_previous	Stores product IDs of previously compared products for easy navigation.
recently_viewed_product	Stores product IDs of recently viewed products for easy navigation.
recently_viewed_product_previous	Stores product IDs of recently previously viewed products for easy navigation.
_fbp	This cookie is installed by Facebook to store and track visits across websites.
_gcl_au	Cookie is placed by Google Adsense. The functionality is to store and track conversions.
_gcl_gb	Cookie is placed by Google Adsense. The functionality is to store and track conversions.
_hjAbsoluteSessionInProgress	Hotjar Cookie
_hjFirstSeen	Hotjar Cookie
_hjIncludedInSessionSample_*	Hotjar Cookie
_hjIncludedInSessionSample_3555838	Hotjar Cookie
_hjSessionUser_*	Hotjar Cookie
__cf_bm	HubSpot Cookie
__hssc	HubSpot Cookie
__hssrc	HubSpot Cookie
__hstc	HubSpot Cookie

Name	Description
dc_gtm_*	Throttles request rate when Google Analytics is deployed with Google Tag Manager.
STUID	This cookie identify unique browsing session.
STVID	This cookie identify unique returning visitor .
_ga, _gat, _gid, _ga_, _gat_	This cookie is installed by Google Analytics. They are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone.

CTT Computertechnik AG

SERVICE | RMA | REPAIR

WARRANTY HANDLING

EXPRESS Advance Exchange Service

On-site service

Retention Service (HDD / SSD)

Our use of cookies

Necessary

Marketing

Analytics